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Ordering Information

All Beadfusion items are handmade to order by Jacqui Butler. Wire jewellery is made with silver or gold plated wire unless otherwise stated. All jewellery is made with silver or gold plated fittings (earring wires, clasps and fasteners). Earrings can be ordered in sterling silver and 9 carat gold for an additional 1.50 or 5 respectively. Most necklaces and some bracelets can be made with sterling silver or 9 carat gold fittings as a special order - please contact me via email for a quote.

Lengths are specified on Necklaces, Bracelets and Ankle Chains and as all Beadfusion jewellery is handmade to order, if you require a different length then please specify when you order.

One-Off Items - the length of these cannot be changed, however they can be made longer by adding a 1.5" extension chain. Please email.

Sold and One-Off items generally cannot be made again. However I may be able to make something very similar, so if there is something you really like, then please email and ask.

Earrings can generally always be made to match necklaces if required - please email.

Most items are sent to you in a gift box, but this excludes childrens jewellery, lightpulls and chokers - these will be gift wrapped and suitably packaged so they arrive safely.

Postage and Packaging

Orders up to 30.00 in value are sent Royal Mail First Class at a cost of 1.50.
Orders over 30.00 are sent Royal Mail Special Delivery costing 5.50.
Orders over 100.00 are sent Royal Mail Special Delivery but are free of charge.

UK only: Postage to other countries will be calculated individually - please email for prices.

Contact Details

My preference for contact is by email if possible which is checked regularly and replied to usually same day.

Contact Details
EMail jacqui@beadfusion.co.uk
Phone +44 (1525) 270646

Terms & Conditions

Guarantee & Returns

I hope you will be completely happy with your purchase, but if not, then an exchange or full refund will be offered. Goods should be returned, in their original packaging and in a condition suitable for resale, within 7 days of delivery. Refunds will only be given on items received back - we suggest that you use a form of recorded postage when returning items. Regret that postage costs cannot be refunded. All returns must be suitably packaged to avoid damage in transit.

Commissioned items and special orders may not be returned unless they are faulty.

We regret that earrings cannot be exchanged or refunded due to current ERU Hygiene Regulations.

If an item is damaged in transit, then please notify me within 7 days for a replacement or refund. Damaged items will have to be returned as above.

The cost of any return will have to be met by the customer.

Returns must include any and all gift boxes sent with your jewellery. If the gift box is not returned, a charge of 1.50 will be deducted from any refund, and in the case of replacement the item will be sent without a gift box, but suitably packaged to prevent damage in transit.

Prices, Availability & Delivery

Prices and availability are subject to change without notice. Given that all items are handmade to order, please allow 14 days from the date of your order to receive your order. I will endeavour to fulfil orders as quickly as possible and in most cases this will be within a couple of days. If you require an item urgently, please email me when ordering and I will do my best to help you.

Customers should be aware that due to the nature of the internet and quality of photography, the colour of some items may appear slightly different in tone to their true colouring. Unfortunately this is unavoidable, but I'm sure that customers will be pleased with the real thing.

Children's jewellery - a wider range is usually always available - for any specific colours please email and request details.

Privacy Policy

Beadfusion will not disclose buyers' information to third parties.

Warranties

Please note that "silver" and "gold" in jewellery descriptions refer only to the colour of the beads - any items made with sterling silver or 9carat gold will be described as such.

Please note that children's jewellery is not suitable for children aged under 3 years. Also please be aware that the children's jewellery is reasonably robust but is not meant as play items and will not withstand too much rough handling and may be better suited to girls aged 5 or over. Children's necklace descriptions state what the beads are threaded onto (ie elastic, thread or wire) - this is to help you to determine their suitability for the age of the child you wish to purchase for.

Cancellations

If for any reason you wish to cancel your order, please do so by email within 7 days of the date of your order. The full price of the item will be refunded within 30 days of the order being cancelled. Please respect the fact that all items are handmade to order, and do not order unless you are sure you want the item.

Anyone buying items from Beadfusion is deemed to have read and accepted the above Terms and Conditions.